Coming soon

Ask Wazi on WhatsApp

Ask Wazi, your Business Wazir, about your business from WhatsApp, the app your team already has open. Each person verifies their own WhatsApp number with a code, then sends questions as ordinary messages and gets short answers from your business’s own Wazigo account.

“What needs my attention today?”
“Show unanswered reviews”
“Show my follow-ups due today”
“Draft a reply to the latest 2-star review”
“Remind me tomorrow to call this customer”
“Mark this follow-up done”

How it works

1
Verify your number
In the Wazigo app, open Settings → WhatsApp Assistant and add your WhatsApp number. We send a code to that number on WhatsApp; you type it into the app. Each staff member verifies their own number from their own account.
2
Send a message
Message your business’s connected WhatsApp number, or Wazigo’s assistant number. No keyword needed: every message from a verified number is a question for Wazi.
3
Confirm before anything changes
Answers and drafts come straight back. Anything that changes something, such as creating or completing a follow-up, is shown to you first and only happens when you reply yes to that exact change.

Two numbers you can message

Both give the same answers from the same account. They differ in who pays for the replies.

Message your own business number

For businesses that have connected their WhatsApp Business number to Wazigo (the official WhatsApp Business Platform) and turned this route on.

No Wazigo message credits. Replies count against the free allowance of service messages Meta gives that business number each month.

That allowance is shared with every other service reply sent from the same number, including your replies to customers, so Wazigo shows what is left as an estimate, not an exact balance.
When the allowance looks used up, or Wazigo can’t tell how much is left, Ask on that number stops instead of running up charges, and you can carry on in the app for free.
Wazigo never quietly switches you to its own assistant number. If you want to use it, you choose it yourself.

Message Wazigo’s assistant number

For every business, whether or not you have connected your own number.

Each delivered reply from Wazigo uses your Wazigo message credits. Failed deliveries use no credits. The questions you send cost nothing.

This is true even if you also have a connected business number with free allowance left: the two are kept separate.
When your credits run out, Wazigo stops replying on WhatsApp and you can carry on in the app for free. Wazigo doesn’t keep messaging you to say so.
Message packs for the assistant number are coming soon. We will show their prices here and on the pricing page before anything is charged.

Ask in the app stays free and unlimited

With an active Wazigo plan or trial, Ask chat in the app, on the web or your phone, has no per-message fee, uses no WhatsApp credits and needs no verified number. Security limits, such as how fast you can send questions, still apply.

Message packs are coming soon. See the plans and prices.

What it can do

Answer questions about your reviews, private feedback, customers and follow-ups.
Draft review replies and follow-up messages for you to check.
Create, assign, reschedule and complete follow-ups, and snooze today’s actions, after you confirm each one.
Repeat the exact date and time back to you, in Indian time, before scheduling anything.

What it won’t do

Payments, refunds, team permissions, exports or account settings: those stay in the app.
Message your customers or publish review replies on its own. Email review requests and Google reply publication require admin enablement and an owner or manager’s confirmation of the exact preview.
Read photos, voice notes or group chats.
Show data from another business, or from locations you don’t have access to.

Your data and privacy

Answers come only from your own business account, and only from the locations and data your role in Wazigo allows.
Your messages travel through WhatsApp, run by Meta. To understand a question and write the answer, Wazigo sends the question and the business data needed to answer it to an AI provider.
We don’t use your chats to train AI models.
We don’t keep a chat history. Only the short-lived state needed for a reply or a pending confirmation is stored, and it expires after 10 minutes. We keep basic records (which number asked, when, and what was changed) for security and billing.
Once a message reaches your phone, anyone with that phone can read it or forward it. We keep answers short and leave sensitive details in the app.
An owner or manager can revoke a number at any time, and it stops working straight away. Numbers also need to be verified again every 90 days.

We build this with several layers of checks and test it against mistakes like a number reaching the wrong business. No system is perfectly secure, and we won’t claim otherwise.

Questions

When can I use it?

Ask on WhatsApp is coming soon. We are turning it on for a few businesses first. Ask in the Wazigo app works today.

Who can use it?

Owners, managers and staff of your business, each from their own WhatsApp number verified with a code. Staff see only their own work and the locations they are allowed; reports stay with owners and managers.

Can I add a colleague’s number for them?

No. Each person verifies their own number from their own Wazigo account, so a code always goes to the person who will use it. We recommend one number per person rather than a shared phone.

Which number should I message?

If your business number is connected to Wazigo and the owner has turned this on, message that number: replies use Meta’s free monthly allowance for it, not Wazigo credits. Otherwise message Wazigo’s assistant number: replies use your Wazigo message credits. The app shows both, with a link and QR code.

Is the free allowance on my own number exact?

No. Meta sets that allowance per business number, and it is shared with every other service reply sent from that number, so Wazigo shows an estimate. Ask stops before it would run past it; it never charges you without asking.

What happens when my credits run out?

Wazigo stops replying on its assistant number and the app shows you what is left. Ask in the app keeps working, free. Topping up never runs an old request again: you just ask again.

How much do message packs cost?

Message packs are coming soon. We will publish their prices before anything is charged.

Will my customers get messages from it?

No. Your verified staff numbers are kept out of your customer messages and review requests, and messages from them never start customer auto-replies.

Can it change things without asking me?

No. It shows you exactly what it will do and waits for your yes. A yes only confirms that one change, and only for a short time.

Do you keep my chats or use them to train AI?

No chat history is kept and your chats are not used to train AI models. Meta (WhatsApp) and our AI provider process messages to deliver them and write the answers.

Does it work in Hindi?

Ask on WhatsApp starts in English. Other languages may come later.

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