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Contact Us

  • Last updated 8 September 2026

Two email addresses, both read by the people who build Wazigo. Every message gets a reply.

Contents
  1. How to reach us
  2. Support hours and response times
  3. Registered office
  4. Grievance officer
  5. Specific requests
  6. Company details

The short version. Write to support@wazigo.io for anything to do with your account, your bill or the product. Write to info@wazigo.io for a grievance, a privacy request or a legal notice. We answer from India, in IST, within one working day.

1. How to reach us

Wazigo support runs over email and inside the application. We keep two addresses and no more, so that both are actually read rather than one being a black hole.

What you need Where to write We reply within
Help with the product, onboarding a WhatsApp Business Account, a technical problem support@wazigo.io 1 working day
Billing, invoices, GST invoices, upgrades, cancellation, refunds support@wazigo.io 1 working day
Sales, pricing, a demo, early access support@wazigo.io 1 working day
Privacy, data access or data deletion requests info@wazigo.io Acknowledged in 48 hours, completed within 30 days
A grievance, or an escalation of a decision you disagree with info@wazigo.io Acknowledged in 24 hours, resolved within 15 days
Legal notices, law-enforcement requests, press info@wazigo.io 1 working day

If you already have an account, writing from the email address registered on it is the fastest route — it saves us a round trip verifying who you are. For anything that changes or deletes data, we will ask the account owner to confirm.

Wazigo does not operate a telephone support line. Everything we do leaves a written record of what was asked and what was promised, which is worth more to both sides than a call neither of us can refer back to.

2. Support hours and response times

  • Monday to Friday, 10:00 to 19:00 IST.
  • Saturday, 10:00 to 14:00 IST.
  • Closed on Sundays and Indian public holidays.
  • Messages that arrive outside those hours are answered on the next working day. Anything that has stopped your number from sending — an outage, a restriction, a failing broadcast — is picked up ahead of the queue.

3. Registered office

Post and couriers for Saman Technosys Private Limited go to:

  • Saman Technosys Private Limited
  • Unit No 802/801, 8th Floor, Sai Arpan B-11, Sai Complex
  • Opp. Shanti Vihar, Mira Road East
  • Maharashtra, India - 401107

This is our registered office, not a retail counter or a walk-in support desk. If you would like to meet us there, write first and we will arrange a time.

4. Grievance officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our grievance officer is:

  • Akmal Faizan, Grievance Officer
  • Saman Technosys Private Limited
  • Unit No 802/801, 8th Floor, Sai Arpan B-11, Sai Complex, Opp. Shanti Vihar, Mira Road East, Maharashtra, India - 401107
  • info@wazigo.io — put “Grievance” in the subject line

A grievance goes to a different person from the one who made the original decision. Grievances are acknowledged within 24 hours and resolved within 15 days. Nothing here limits any right you have under Indian law.

5. Specific requests

Cancelling or asking for a refund
Read the Refund & Cancellation Policy first — it tells you exactly what you are entitled to — then write to support@wazigo.io.
Getting your data deleted
Follow the steps on the Data Deletion page. It lists what we delete, what Indian tax law obliges us to keep, and how long each takes.
Questions about how we handle personal data
The Privacy Policy names every sub-processor and every retention period. If it does not answer your question, write to info@wazigo.io and we will.
A WhatsApp message you received from a business using Wazigo
Reply STOP to that chat and the business cannot message you again through us. If it continues, tell us at info@wazigo.io with the business name and the date, and we will act on it.

6. Company details

  • Legal name: Saman Technosys Private Limited
  • Brand / product: Wazigo
  • CIN: U74999MH2016PTC283139
  • GSTIN: 27AAXCS3035K1ZR
  • Registered office: Unit No 802/801, 8th Floor, Sai Arpan B-11, Sai Complex, Opp. Shanti Vihar, Mira Road East, Maharashtra, India - 401107
  • Website: wazigo.io
  • Support and billing: support@wazigo.io
  • Grievances, privacy and legal: info@wazigo.io