Refund & Cancellation Policy

1. What this policy covers

This policy applies to subscription payments made to Saman Technosys Private Limited for the Wazigo platform. It forms part of our Terms of Service.

All Wazigo subscriptions are billed in Indian Rupees and collected through Razorpay. Your card or bank statement will show Saman Technosys Private Limited, not Wazigo.

2. Free trial

• Where a free trial is offered, no payment is taken to start it.
• If you do nothing, the trial converts to a paid subscription at the end of the trial period and we charge the plan you selected.
• We email you before the trial ends so the charge is never a surprise.
• Cancel any time before the trial ends and you are charged nothing at all.

3. Cancelling a subscription

You can cancel at any time. There is no cancellation fee and no notice period.

1. Cancel in the app — Settings → Billing → Cancel subscription. Or email support@wazigo.io from the account owner’s registered address.

2. You keep the service until the end of the period you have paid for. We do not cut you off on the day you cancel — that would be charging you for time you do not get.

3. Automatic renewal stops. Nothing further is charged. You will get an email confirming the cancellation; if you do not, assume it did not go through and tell us.

4. Export your data before the period ends, or within 30 days afterwards. See Data Deletion Instructions.

4. When we refund

4.1 First subscription — 7-day money back

If this is your first paid subscription to Wazigo and it is not what you expected, ask within 7 days of the payment and we will refund it in full. No conditions about how much you used it. Email support@wazigo.io with the invoice number.

This applies once per business, on the first payment only.

4.2 Situations where we always refund

• You were charged twice for the same period.
• You were charged after cancelling.
• You were charged the wrong amount — we refund the difference.
• A payment succeeded but the subscription was never activated.
• We discontinue the Service, or we terminate your account without cause — we refund the unused portion of what you have prepaid, pro rata.
• A prolonged outage caused by us made the Service materially unusable. We refund or credit the affected days.

4.3 Where we do not refund

• The unused part of a period you chose to leave early. Cancel in month eight of an annual plan and you keep the service through month twelve, but we do not refund months nine to twelve. The 7-day window in 4.1 exists so you can decide before you commit.
• Periods you paid for but did not use. A subscription is access, not consumption.
• Message overage already incurred. Those messages were sent on your instruction and we paid to send them.
• Accounts we suspend or terminate for breach of the Terms of Service, of Meta’s policies, or of the law.
• Anything caused by Meta’s decisions — a template rejected, a number restricted or banned, a category changed, or a change in Meta’s pricing. We do not control any of it. See section 5.
• Downgrading mid-period. A downgrade takes effect at your next renewal; we do not refund the difference for the current period.

5. WhatsApp message charges are not ours to refund

Wazigo does not resell WhatsApp messages. Saman Technosys Private Limited operates as a Meta Tech Provider, which means you add your own payment method to your own WhatsApp Business Account and Meta bills you directly at Meta’s published rate. We add nothing on top, and none of that money passes through us.

The consequence is worth stating plainly:

• We cannot refund, credit or reverse a WhatsApp message charge, because we never received it.
• Disputes about message pricing, conversation counting or a Meta invoice go to Meta, through your WhatsApp Business Manager.
• The message counter inside Wazigo is a plan meter, used to track your subscription allowance. It is not a bill, and it will not match Meta’s invoice exactly, because Meta counts conversations by its own rules.

The upside of the same arrangement: no platform in between marking your message cost up. That is the deal, and this is the part of it that is inconvenient.

6. How a refund is processed

• Refunds go back to the original payment method. We cannot send a card refund to a bank account, or the other way round.
• Refunds are made in Indian Rupees for the amount charged. Bank or currency-conversion charges applied by your own bank are not ours to reimburse.
• Applicable GST is refunded along with the base amount, and we issue a credit note.
• We do not issue refunds in cash or as account credit unless you ask us to.

7. How to ask

Email support@wazigo.io from the account owner’s registered address with:

• your business name and registered email;
• the invoice or Razorpay payment ID;
• what you would like refunded and why.

Please come to us before raising a chargeback with your bank. A chargeback freezes the account while it is investigated, which usually takes far longer than simply asking us.

8. If you are unhappy with the outcome

Escalate to our grievance officer, Akmal Faizan (Grievance Officer), by writing to info@wazigo.io with “Grievance” in the subject line. That takes it out of the support queue and to a different person from the one who made the original decision. Grievances are acknowledged within 24 hours and resolved within 15 days.

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or other Indian law.

9. Contact

• Saman Technosys Private Limited
• Unit No 802/801, 8th Floor, Sai Arpan B-11, Sai Complex, Opp. Shanti Vihar, Mira Road East, Maharashtra, India - 401107
• CIN U74999MH2016PTC283139 · GSTIN 27AAXCS3035K1ZR
• Refunds, billing and support: support@wazigo.io
• Grievances and legal notices: info@wazigo.io